Who Pays For Return Shipping Costs

We examine all returns on a case-by-case basis in order to determine who is responsible for paying all costs (shipping and customs) required to deliver the artwork back to the artist. Generally, if we determine that the artwork was accurately described on our site (in terms of size, materials used, weight, etc.) and the collector is returning it as a result of buyers remorse, then the collector is held responsible for return costs.

If we conclude that the artist misrepresented the work (either in the photograph or in the description), failed to disclose important information about the work, or if the artwork was damaged as a result of poor packaging or poor shipping and handling practices, the collector will not be responsible for shipping costs.

What is IISHOO Art Agency’s 7-day return policy
Shipping and tracking
Customs charges
Modify or cancel your order
Original artwork return policy
How to return original undamaged work
What to do if an item arrives damaged