Step 1 – Within seven (7) days of your merchandise delivery date, please email us at info@iishoo.com to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist.
IMPORTANT
If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. In that case: email to info@iishoo.com for instructions on how to safely package artwork for shipment.
Step 3 – Ship your return package using a traceable shipping method.
Step 4 – Email the shipping details (including tracking number) to Email to info@iishoo.com to complete the return process.
Additional shipping fees may apply for international returns.
Refund Procedure
Once the piece safely reaches the artist, IISHOO Art Agency will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 14 business days of your merchandise return.
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