From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned.
So, if you receive artwork you’ve purchased from IISHOO Art Agency and are not fully satisfied, you have:
• Seven (7) days to contact us about your intent to return the work
• Three (3) days from the day you contacted us to ship out the artwork.
Do not return the artwork before contacting us; you must first contact us.
Please note that if you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
Once the piece safely reaches the artist, IISHOO Art Agency will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 14 business days of your merchandise return.
What is IISHOO Art Agency’s 7-day return policy
Shipping and tracking
Modify or cancel your order
How to return original undamaged work
What to do if an item arrives damaged
Who pays for shipping return costs